RETURN/CANCELLATION POLICY:
We gladly accept returns and cancellations. At TwoInspireYou, we always want you to be 100% happy with your order. However, we know that things don’t always work out.
If you need to cancel an order, please request a cancellation within 24 hours of purchase.
DETAILS:
If you would like to return your purchase for any reason, please contact us within 3 days of receiving it so we can assist you and give return instructions. Before a return request is accepted, we require a photo of the item being returned and emailed to support@twoinspireyou.com. Once the return is approved, please ship the item/s in the original box with original packing materials within 5 days of receiving it. When we receive the item back at our shop, we will refund your original payment minus any shipping charges.
- If a wreath is returned without contacting us first, there will be an automatic 20% restocking fee.
- If you received "free shipping" on your order, shipping charges of $25.95 will be deducted from the sale of the item before we issue a refund.
- If you'd like to exchange your wreath, shipping charges are the responsibility of the customer.
- “Custom Orders” cannot be returned or exchanged. Wreaths over 30" are considered "custom" and cannot be returned or exchanged.
- Holiday items (Valentine's Day, Easter, Fourth of July, Thanksgiving, or Christmas) are NON-refundable if the item arrives to the customer within 10 days prior to the specific holiday.
- If we receive a returned item worn, altered in any way or damaged, i.e. and not limited to: missing floral, clipped product, bent, weathered, etc., we will assess the damage at our shop and reduce the refund given accordingly.
- If your wreath is damaged during shipping, please provide photos of the damage to the wreath and the box and notify us immediately upon receipt so we can address the situation.
- Sale items are FINAL sale and nonrefundable.
If you have any questions about our policies, please don't hesitate to ask.
ALSO NOTE:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
QUESTIONS ABOUT YOUR ORDER
Please contact us if you have any questions or concerns with your order at: support@twoinspireyou.com. Please provide your order number and full name that the order was under. We will be happy to help!