We gladly accept returns and cancellations.
If you would like to return an item, please contact us within 3 days of delivery.
Items must be shipped back within 5 days of delivery.
If you need to cancel an order, please request a cancellation within 24 hours of purchase.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalized orders
If you would like to return your purchase for any reason, please contact us within 3 days of receiving it so we can assist you and give return instructions. Before a return request is accepted, we require a photo of the item being returned and emailed to email@example.com Once the return is approved, please ship the item/s in the original box with original packing materials within 5 days of receiving it. When we receive the item back at our shop, we will refund your original payment minus any shipping charges.
** If a wreath is returned without contacting us first, there will be an automatic 20%restocking fee.
** If you received "free shipping" on your order, shipping charges of $22.95 will be deducted from the sale of the item before we issue a refund.
** If you'd like to exchange your wreath, shipping charges are the responsibility of the customer.
** Wreaths over 30" are considered "custom" and cannot be returned or exchanged.
** If we receive a returned item worn, altered in any way or damaged, i.e. and not limited to: missing floral, clipped product, bent, weathered, etc., we will assess the damage at our shop and reduce the refund given accordingly.
** Exception: Custom and holiday items (Valentine's Day, Easter, Fourth of July,
Thanksgiving, or Christmas) are NON-refundable if the item arrives to the customer within 10 days prior to the specific holiday.
QUESTIONS ABOUT YOUR ORDER
Please contact us if you have any questions or concerns with your order at:
firstname.lastname@example.org Please provide your order number, and full name that the order was under. We will be happy to help!